Sunday, July 24, 2011

on good service

I have met a lot of different people and still keep myself lowly but keeping the person I'm with in the most comfortable manner. I hope that when I organize events, I deliver well and if I have got an error, I will still accept it and give the fastest solution and then keep moving on. But it's my work. What if I am inclined into a business that deals with hospitality? The point is, the person you serve is always right. If not, acceptance and explanation in a nice way should be kept in mind and in heart.

Just recently, I was with a couple of friends and ended the day at Baang Coffee in Tomas Morato, Quezon City. My good friend, Toots Tolentino, ordered pastries and drinks and kind enough to pay for it. The cashier, Grace Calisay, who was incidentally the OIC for the night had forgotten to give my fudge brownie when everything else is already at the table. So he asked Grace where was my brownie. She breathed out as if there is a lot of stress going on in her and reasoned out that it's because it is being prepared in the kitchen together with my hot mocha. We got confused why it has to take long when all she have to do is put the brownie on a plate and serve it. She even blurted out as if she was making the right point. On our side, we could have understood if she had apologized and told us that our order will immediately follow. Worse, she had released a deep exhale and that annoying body language that irritated my friend.

So as to our disappointment, Tita Toots said if we were in New York, he had already spoke the F-word on her face. But she defended herself and made the situation worse. This is another time that I have learned my rights as a customer and should know when to fight for it. I know her situation but still it was wrong to treat your customer that way and given the OIC position, she must act as a role model to her staff and maintain providing good service skills and character towards everyone. Not that will also raise her voice to the customers. She may never know who she is dealing with.

The story gets worse and worse, we took her name and details of the manager/owner of the coffee shop. One of the waiters had defended her and we still didn't get an apology. They maintained that proud look and character like nothing happened. I almost didn't finish my food because of the bad tension going on inside the store.

To the manager or the owner of the store, please don't tolerate this kind of behavior among your staff. I have no idea why she has to act that way firing words to us and still being proud of herself. I hope that you have to take immediate action and advise your staff to keep her cool. I hope you believe that "customers are always right" at a given circumstance. We got really disappointed on how she treated us.


  1. @aajao libre mko ng KOPI BUN!

  2. Hehe...happened to me as well but in the case you cant do anything about it makes it worse:(


post your comments


feature food parade reviews food crawl recipe foodivities restaurants chefs events mcdonalds advertising alden richards aldub coffee dessert food panda maginhawa street maine mendoza mom's recipe UP Town Center daily palate japanese food promos quezon city restaurant baguio city chicken chinese food food art marikina pizza wally bayola yaya dub campaign chocolates filipino food health korean mexican food pasta philippines summer beer big b bread brooklyn's buffalo wings buffet cakes cheese clara ole contest dinner drinks food festival food park healthy italian italian cuisine meals party hosting pastries salad seafood tea travel 555 sardines ABS-CBN Christmas Tree Coca-Cola Crimson Hotel Filinvest City EAT BULAGA GMA JOSE MANALO KALYE'S ANGELS Lighting Countdown Merry Christmas PANIWALAAN MO PAOLO BALLESTEROS VST & COMPANY Vietnamese food after all bar and grill all you can eat american cuisine bakery baking beef beeffalo bellavita bnb body age challenge bread talk breakfast burgers burrito burrito brothers cadbury cadbury dairy milk cafe 1228 caffe bene carla estrada casa quesadilla chinese festival cocina juan collectibles competition complaint contribution cupcakes by gremlins daniel padilla delicacies dohtonburi earthlingorgeous eastwood city eat all you can entertainment epicurean cakes exotic dishes fe festival figaro flash drive food photography free fried chicken funny games gardenia gastro park infinity gift gonutsdonuts good shepherd convent grace lee grapes hansel premium happy meal harina artisan highlands coffee hill station home made homies pinoy fried chicken hugel wines ice cream italy jamichtv jollibee kapitolyo katz diner kitchen arena kumori lasagna lechon lily's peanut butter lipa batangas little asia makati manila bake mckinley hill meeting megaworld lifestyle malls menu merchandise milk tea minute maid mjolnir monsees mooncake moonleaf tea shop new world hotel new year occassion pablo bistro pasig city philippine azkals philippine volcanoes pink chiffon pinoy food planet grapes price list primero casa filipino prizes promo quesadilla ramen nagi red ribbon review royal wedding sandwich slum book sm city BF paranaque sm city taytay social responsibility spicy stella artois suman sushi sustagen suzy and geno tamerlanes tartland thor tourism toys vegetarian wendy's salad bar wine wingshack ph wintermelon tea xilaimen seafood restaurant yoshinoya

Blog Archive