on good service

I have met a lot of different people and still keep myself lowly but keeping the person I'm with in the most comfortable manner. I hope that when I organize events, I deliver well and if I have got an error, I will still accept it and give the fastest solution and then keep moving on. But it's my work. What if I am inclined into a business that deals with hospitality? The point is, the person you serve is always right. If not, acceptance and explanation in a nice way should be kept in mind and in heart.

Just recently, I was with a couple of friends and ended the day at Baang Coffee in Tomas Morato, Quezon City. My good friend, Toots Tolentino, ordered pastries and drinks and kind enough to pay for it. The cashier, Grace Calisay, who was incidentally the OIC for the night had forgotten to give my fudge brownie when everything else is already at the table. So he asked Grace where was my brownie. She breathed out as if there is a lot of stress going on in her and reasoned out that it's because it is being prepared in the kitchen together with my hot mocha. We got confused why it has to take long when all she have to do is put the brownie on a plate and serve it. She even blurted out as if she was making the right point. On our side, we could have understood if she had apologized and told us that our order will immediately follow. Worse, she had released a deep exhale and that annoying body language that irritated my friend.

So as to our disappointment, Tita Toots said if we were in New York, he had already spoke the F-word on her face. But she defended herself and made the situation worse. This is another time that I have learned my rights as a customer and should know when to fight for it. I know her situation but still it was wrong to treat your customer that way and given the OIC position, she must act as a role model to her staff and maintain providing good service skills and character towards everyone. Not that will also raise her voice to the customers. She may never know who she is dealing with.

The story gets worse and worse, we took her name and details of the manager/owner of the coffee shop. One of the waiters had defended her and we still didn't get an apology. They maintained that proud look and character like nothing happened. I almost didn't finish my food because of the bad tension going on inside the store.

To the manager or the owner of the store, please don't tolerate this kind of behavior among your staff. I have no idea why she has to act that way firing words to us and still being proud of herself. I hope that you have to take immediate action and advise your staff to keep her cool. I hope you believe that "customers are always right" at a given circumstance. We got really disappointed on how she treated us.

Hong Kong Roast Express for rumbling stomach

you have tasted as much Chinese food as you can find. but hidden in Makati is a new establishment that can give you authentic Chinese food at a reasonable price and peaceful environment.

Hong Kong Roast Express is newly erected restaurant at San Antonio Village in Makati City serving good food for the nearby employees that may want to taste it during lunch or after office hours. a perfect place to spend time with your friends and at the same time delight on the warm and delicious food. it claims to be the first authentic Hong Kong food and snack bar in Makati.

the place is just small but very home-y and well ventilated.

and here's the good part:

they serve food that serves 2-3 people and sharing is a great gesture in this restaurant. it's affordable, delicious and memorable. you can find Hong Kong Roast Express in Bagtikan St., San Antonio Village, Makati City. you can call +632 984 7760 / 553 7846

EMPANADA NATION took me to Ilocos

from 3 cousins who just love food, we are taken to a gastronomic and authentic Ilocano experience with the new branch of EMPANADA NATION in Quezon City. a new hangout to those who miss the food and loves to talk about good experience up north of Luzon. i haven't been to Ilocos yet but EMPANADA NATION has given me a taste of the purely-Ilocano delicacies.

Ilocano food is very adaptable. they offer both vegetarian and non-vegetarian dishes that are equally delicious and non-expensive. Sarabasab, Puqui-puqui, Bagnet Meal, Igado and Pakbet can provide you with the good energy you need for a long day. i actually love my order, Bagnet Meal that i can say, my ideal breakfast: garlic rice, salted egg, fresh tomato, and bagnet.

and you can actually see how the special and authentic Ilocano Empanada is made. and they are not just trained employees, they are really Ilocanos who know how empanada should be prepared and served.

searching for Empanada Nation is very easy. you can visit their 3rd branch at 26 Sgt. Esguerra St., Quezon City. and it's open from 10AM - 10PM (Sun-Thurs) and extending up to midnight during Fridays and Saturdays. people from Quezon City who love to eat can drop by Empanada Nation for a heavy meal. and beside it is JT's Manukan and Chocolat, where they can party and drink beer while chilling out with good music.

you can contact them at these hotlines (aka the cousin owners): 09235564567 / 09209215385 (Venice) / 09276841079 (Bernard) / 09484701629 (Jen).

Jollytown opens Season 4

one day in Jollytown, a time traveler named Mr. Tom Morrow has visited the happy place on earth. and he suggested that to improve the current situation of Jollytown, he sent his robot troops. improvements were good at the beginning however, Tom got very excited, he had lost control over his troops and then later on destroyed much of Jollytown. almost all that is found in Jollytown don't function well even the clock tower.

Mr. Q needs help from the kids, Jollibee and the parents were also helping out to restore the whole of Jollytown like fixing the rainbow, putting up the fry posts, reopening Chris' flower shop, etc. everyone participated and had a lot of fun.

as everything's now in order, Jollytown will be opened again. with a new season comes a new home as it airs on ABS-CBN Channel 2 starting July 7. kids will again learn friendship, respect and moral values as our favorite characters, Jollibee, Popo, Twirlie, Yum and Hetty give us another worthwhile show.

Angel and Phil as new Century Tuna Superbods

you've seen their sweet tweet-exchanges, we've followed their dates and spotted them together. and now, as Angel Locsin herself takes on a good reputation as a Superbod, Phil Younghusband also joins the healthy lifestyle as the new member of the Superbods family.

a formal launching last Thursday at Intercontinental Hotel, Phil and Angel were named to be the newest Superbod couple of Century Tuna. as living with a healthy lifestyle and possessing beautiful bodies, Phil and Angel are indeed qualified for the spot.

Phil Younghusband and Angel Locsin wishes all of us to promote good and healthy lifestyle by eating right combined with exercise and adequate rest for a longer and fit body. and with eating Century Tuna, you'll reduce the risk of heart attack because it's got the highest level of Omega 3 and good cholesterol.

join Angel and Phil and other the Superbods while enjoying the goodness in every can of Century Tuna.

they also launched new tshirt designs fit for your body and personality. i got the "Shy but Sexy" tshirt designed by Dan Matutina.

photos courtesy of Century Tuna Superbods Facebook.